Guest Journey

LESS PHYSICAL TOUCHPOINTS
Physical – not social – distancing will stay with us for some time. The less physical touchpoints, the better.

LESS FRICTION
Online Check-in and Check-out, Mobile Key, Messenger etc. reduce friction throughout the whole guest journey.
From Pre-Stay to Stay and Post-Stay.

I PREFER MY DEVICE
The more can be done from guests own mobile device the better: order room service, compendium, remote control …

EMPOWERED GUEST
Mobile app provides flexibility and empowers guests with  additional options to control and design their stay.